Legal
Terms & Conditions
Effective Date: July 2026
These Terms & Conditions (“Terms”) govern the provision of website design, development, and related services by SiteSpace (“we”, “us”, “our”) to any client (“you”, “the Client”) who engages our services, whether via our website, WhatsApp, email, or in person. By making a deposit payment or providing written confirmation to proceed, you agree to be bound by these Terms.
Business: SiteSpace · Website: sitespace.digital
1. Definitions
2. Our Services
We provide the following website packages, as described on our website at the time of your order:
- ·Landing Page — a single-page website
- ·Authority Site — a multi-page business website with local SEO features
- ·The Engine — a full site including online store or booking functionality and payment integration
The exact scope of your package will be confirmed in writing before work begins. Any features not listed in your confirmed scope are considered additional work and may incur extra charges, to be agreed in writing before being carried out.
3. Quotations and Payment
3.1 Deposit
A non-refundable deposit of 50% of the total package price is required before work begins.
3.2 Balance
The remaining balance is due before the website is published live and handed over to you, unless otherwise agreed in writing.
3.3 Care Plan
Our monthly Care Plan (hosting, backups, local SEO, content updates, and direct support) is a core part of our website packages, not a separate add-on. It is billed monthly in advance. As a growing business, we currently offer flexible support under the Care Plan without a fixed monthly limit. This flexible approach may be adjusted, with notice, as our services grow.
3.4 Late Payment
If a monthly payment is missed, we will notify you and allow 7 days to resolve payment before your website is suspended. Continued non-payment beyond 30 days will be treated as cancellation without further notice, and your website files will be handed over as outlined in Section 9, subject to the cancellation fee.
3.5 Price Changes
Once you pay the deposit or provide written confirmation to proceed, your quoted price is fixed for the agreed scope of work. Any additional work outside the originally agreed scope will be discussed and agreed with you in writing, including the associated cost, before the additional work is carried out.
4. Client Responsibilities and Content
To deliver your website, we rely on you to:
- ·Provide your own content (text, images, logos, business details) where possible
- ·Respond to requests for feedback or approval within a reasonable time
- ·Ensure you have the legal right to use any content, images, or trademarks you provide to us
Before you commit to a package, we will show you a sample page so you have a clear idea of the look, feel, and structure of your website.
We encourage you to provide your own content wherever possible. If content is not provided within a reasonable time after your deposit is received, we may publish your website using placeholder content so that your project is not delayed. Once you provide your real content, it will be added as part of your Care Plan (if active), or as a separate update if you do not have an active Care Plan.
Delays caused by late client feedback or missing content may extend the delivery timeline accordingly, and are not considered a delay caused by SiteSpace.
5. Timelines
Estimated delivery timelines will be communicated at the start of the project. Timelines are estimates, not guarantees, and may be affected by scope changes, delayed client feedback, or circumstances outside our reasonable control.
6. Revisions and Changes
We include revisions during the build and review stage until you're happy with the result, provided requested changes fall within the originally agreed scope. Additional changes requested after the site has gone live, or that fall outside the original agreed scope (e.g. new pages, features, or a change in direction from what was quoted), may be billed separately unless covered by an active Care Plan.
7. Client Satisfaction and Refunds
We provide review stages throughout your project so you can give feedback before your website is finalised.
If, after participating in the review and revision stage, you genuinely feel the final product does not meet a reasonable standard, we will refund 25% of your deposit. This does not apply where you did not participate in the review stages, or where the changes requested go beyond the originally agreed scope.
8. Ownership and Intellectual Property
8.1 Client Content
You retain ownership of all content, images, logos, and business material you provide to us.
8.2 Final Website
Once paid in full, ownership of the final website design and content, as delivered, transfers to you.
8.3 Our Tools and Templates
We retain the right to reuse general design elements, templates, code structures, and components that are not unique to your business, for use with other clients.
8.4 Domain Names
Where SiteSpace registers a domain name on your behalf as part of your package, it is registered using your details as the Client, and you are the sole legal owner of that domain from the point of registration. Login credentials for the domain registrar account will be provided to you upon registration or at any time on request. You are responsible for maintaining, renewing, and managing your domain registration going forward.
If you already own a domain before engaging our services, you agree to grant SiteSpace the access needed to configure DNS and technical settings on your behalf.
SiteSpace is not liable for delays, errors, or service issues caused by the domain registrar's own systems or processes, once outside our direct control.
Domain transfers between registrars are subject to a global 60-day waiting period mandated by ICANN following new registration or a change to registrant contact details. This rule applies to all registrars and cannot be waived or shortened by SiteSpace. It affects only the technical transfer of a domain to a different registrar — it does not delay or restrict the handover of your website design, content, or files, which is governed by Section 9.
8.5 Client Indemnity for Content
You are responsible for ensuring that all content you provide to us (including text, images, logos, and trademarks) is either owned by you or that you have the legal right to use it. You agree to indemnify SiteSpace against any claims, losses, or damages arising from any third-party claim that content you provided infringes their intellectual property or other legal rights.
8.6 Portfolio and Promotion
Unless you request otherwise in writing, you agree that SiteSpace may feature your website (including screenshots or links to your homepage) in our portfolio, social media, and marketing materials, for the purpose of promoting our services.
9. Cancellation
9.1 Cancellation by the Client
You may cancel your Care Plan and hosting at any time by providing 14 days' written notice. In the event of cancellation:
- ·The initial build fee/deposit is non-refundable
- ·SiteSpace will hand over your website files, content, text, and images — this is your property and is not withheld pending payment of further ongoing fees, beyond the cancellation fee below
- ·A cancellation fee of R300 applies, covering the time and work involved in preparing and handing over your website
- ·Your website will come offline from SiteSpace's hosting once the notice period ends, as hosting itself has a genuine ongoing cost
- ·No refund is due for Care Plan fees already paid for the current or prior billing periods
Domain transfers to a different registrar may be subject to the ICANN 60-day waiting period described in Section 8.4. This does not delay the handover of your website itself.
9.2 If We Cannot Complete Your Project
In the unlikely event that SiteSpace is unable to complete your project due to circumstances beyond our reasonable control, your deposit will be refunded according to the stage of progress reached, and any completed project files or assets up to that date will be handed over to you:
- ·If work had not yet started: full deposit refunded
- ·If work was in progress but not substantially complete: 50% of the deposit refunded
- ·If work was substantially complete (e.g. final design stage, awaiting only minor changes or launch): 25% of the deposit refunded
10. Limitation of Liability
We will use reasonable skill and care in providing our services. However, to the fullest extent permitted by law:
- ·We are not liable for indirect or consequential loss, including loss of business, profits, or data, arising from the use or unavailability of your website
- ·We are not liable for downtime, errors, or issues caused by third-party services (e.g. hosting providers, payment gateways, domain registrars) that are outside our direct control
- ·Our total liability for any claim arising from our services is limited to the amount you paid us for the relevant service
Nothing in these Terms limits any liability which cannot lawfully be limited or excluded under South African law, including the Consumer Protection Act 68 of 2008.
11. Force Majeure
Neither party will be held liable for delays or failure to perform obligations under these Terms where this is caused by circumstances genuinely beyond their reasonable control, including but not limited to power outages, network or internet disruptions, or failures of third-party platforms or service providers. Both parties will act in good faith to minimise any resulting delay.
12. Confidentiality
Both parties agree to keep confidential any non-public business information shared during the course of the project (such as pricing, supplier details, unreleased products, or internal business plans), and not to use or disclose this information for any purpose other than delivering the agreed services. This does not apply to information that is already public, independently known, or required to be disclosed by law.
13. Data Protection and Privacy
We collect and process personal information (such as names, contact details, and payment references) only as needed to deliver our services, in line with the Protection of Personal Information Act 4 of 2013 (POPIA). We do not sell or share your personal information with third parties except where necessary to deliver the service (e.g. payment gateway providers) or where required by law. See our separate Privacy Policy for further detail.
14. Third-Party Services
Our packages may involve third-party services such as payment gateways (e.g. Yoco, PayFast), domain registrars, and hosting providers. Your use of these services may be subject to their own separate terms and conditions, which we encourage you to review.
15. Warranties
We do not guarantee specific business outcomes (such as sales, bookings, or search engine rankings) as a result of our services. We warrant only that the work will be carried out with reasonable skill and in line with the agreed scope.
16. Written Communication
For the purposes of these Terms, ‘written notice’ or ‘in writing’ includes communication sent via email to or from an official SiteSpace email address. WhatsApp or other informal messaging may be used for day-to-day communication but does not replace email confirmation for key decisions such as scope approval, cancellations, or refund requests.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.
18. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time you engage our services will apply to that engagement.
19. Contact
For any questions about these Terms, please contact us via: